Job Description

Job Description:

• Bachelor's Degree with Minimum 10 to 15 years of IT or related experience.
• Strong functional knowledge/Experience of the Insurance domain.
• Minimum 4 Years of experience in Pega Project for US clients
• Minimum 2 Years of experience in Pega Contact Center framework, GenAI Knowledge on voice AI, KB configuration and articles, IVA ,NLP text analyser, integrations.
• Requirement Gathering Work closely with business stakeholders to understand their objectives, processes, and requirements for Pega-based applications.
• Pega Solution Design: Participate in designing Pega contact Center applications by providing insights into the best practices, Pega Guardrails, and ensuring scalability and sustainability.
• Analysis and Documentation: Conduct detailed analysis of business processes, document functional requirements, and create clear specification for Pega application development.
• Collaboration: Collaborate with cross-functional teams, including developers, architects, and quality assurance, to ensure the successful implementation of Pega solutions that meet business needs.
• Continuous Improvement: Stay updated on Pega technology advancements, industry best practices, and recommend process improvements to enhance the efficiency of Pega applications.
• Certified Pega Business Analyst LBA/SBA Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Understanding of business process management and workflow methodologies.

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