Client: Large Healthcare Client
Job Title: IT Service Management Sr. Analyst
Type: Contract
Duration of project: 12 months
Experience Required: 3-4 years of experience in IT Service Management.
Location: Candidates must be based in the US and able to work during Central Time Zone business hours (8:00 a.m. - 4:00 p.m. Central).
Responsibilities:
Immediate Contribution: The candidate should be able to hit the ground running with minimal onboarding and training.
ServiceNow Proficiency: Strong familiarity with ServiceNow, particularly in Incident, Problem, and Change Management, is essential. The candidate should be able to navigate and utilize ServiceNow effectively as the team exclusively manages processes using this platform.
Minimal Travel: The role typically involves very little to no travel. Any travel required would be minimal and related to specific projects such as replatforming.
Stakeholder Collaboration: Act as a connection point between business stakeholders and technical teams, effectively translating business requirements into technical terms and vice versa. Collaborate closely with process owners and other stakeholders.
Independent Work: Ability to work independently, proactively identifying and addressing needs without requiring extensive supervision.
Training and Documentation: Develop training materials and documentation to help stakeholders understand and adopt ITSM processes. Provide coaching and support to correct behaviors and improve process adherence.
Qualifications:
Education: Bachelor’s degree in a relevant field of study.
ServiceNow Experience: In addition to ITIL experience, proficiency in ServiceNow is highly preferred due to the team's reliance on this platform for managing ITSM processes.
Additional Skills:
Analytical Ability: 2-4 years of experience.
Critical Thinking: 2-4 years of experience.
Problem Solving Capability: 2-4 years of experience.
ServiceNow: 2-4 years of experience.
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