Job Description

Role :Help Desk /Desktop Support Engineer

Client Name :Siemens Energy

Location :Fort Madison, IA. 52627/KS

Support Day (s) : Mon – Fri 8 hours local business time

Job Description: -

The Deskside support member should have strong technical knowledge and hands–on experience on below

technologies:

 Microsoft Client OS (Win10, 11)

 Active Directory & it's services, DHCP, DNS

 Print and File share services

 Hardware Break-fix

 Patch Management

Detailed Job Description

 Possess 5+ years of relevant experience.

 Experience with Microsoft desktop operating system and Windows application deployment, configuration

and management

 Windows Client Administration

 Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers,

scanners, mobile/smart phones) related to desktop infrastructure.

 Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

 Identify, log and resolve technical problems with software applications or network systems

 Identify potential changes and system improvements to present to senior team leaders for consideration and

implementation

 Collaborate with Technology team members to ensure efficient operation of the organization’s desktop

computing environment.

 Where required, administer and resolve issues with associated end-user workstation network software

products.

 Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

 Ensure that work is carried out within agreed service levels and in accordance with department guidelines

 Maintain client databases with up-to-date solutions and clear record of activities

 Explain and document technical issues in a clear way to clients

 Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.

 Develop in- depth technical knowledge and domain expertise within End User Computing technologies

 Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent

time management skills

 Strong capabilities in Windows 10 ,11 support, migration & Deployment.

 If necessary, liaise with third-party support and PC equipment vendors.

 Perform related duties consistent with the scope and intent of the position.

 Hands on Experience End to End Desktop/Laptop life cycle management.

 Experience and desire to work in a Global delivery environment

 Communication and Analytical skills

Desirable (not mandatory): Relevant technical & process certifications:

 ITIL V3

Thank You

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