Job Description

Job Description:

Job Title: Houston Branch Manager
FLSA Status: Exempt
Reports to: President
Last Revised date: July 2025 

Position Summary

The Houston Branch Manager is responsible for leading field operations, driving technician performance, maintaining branch profitability, and upholding service excellence in accordance with the Natran Core Values. This individual will ensure the branch meets completion, revenue, and margin goals through strong leadership, operational oversight, and collaboration with internal partners. The Branch Manager is accountable for maximizing revenue potential through technician performance, quality execution, and collaboration with Sales and Customer Experience teams.

Key Responsibilities:

Leadership & Team Management
● Directly supervise Field Service Managers and the Specialty Technician Team; responsible for coaching, development, and performance management of these direct reports, including conducting reviews, disciplinary actions, hiring, and terminations.
● Provide oversight of the broader technician team by ensuring alignment with branch expectations, supporting FSM accountability, and driving consistent performance across all field roles
● Foster a culture of accountability, ownership, and service excellence through regular presence in the field, including weekly technician ride-along and field quality audits that support coaching, training, and adherence to service standards.
● Serves as key member of Leadership Team and actively participates in and demonstrates a commitment to the Natran Core Values, proactively working on integrating the Values into everyday practices within the Houston Operations Team and company-wide

Hiring, Onboarding & Team Development 
● Oversee the hiring and termination processes for all branch technicians and lead training and development for new Field Service Managers. 
● Manage and personally oversee onboarding and staff development activities including ensuring Houston team meets or exceed all performance expectations 
● Responsible for ensuring all performance management activities (disciplinary actions, coaching, termination decisions, etc.)align with Natran's core values and culture. 
● Responsible for overseeing development and d training activities for the Houston team is executed and delivered in collaboration with FSMs and Business Development 
● Handles the one-on-one training and onboarding for Specialty Technicians and Apprentices and ensures timely completion Safety & Compliance 
● Oversees Houston Branch compliance with all regulatory and safety standards, including maintaining proper licensing, CEU tracking, and technician qualifications in alignment with Texas Department of Agriculture (TDA) Structural Pest Control regulations. 
● Conducts routine safety audits, enforcing proper PPE use, promoting safe field practices, and serving as a model for chemical and equipment handling. 
● Collaborates with HR and Compliance to report, investigate, and correct safety-related incidents, while ensuring all operations follow internal policies, training protocols, and required TDA documentation. 
● Ensure any insurance claims (auto, liability, worker’s compensation) are reported and facilitate any internal coordination of information to ensure proper timely processing 

Operations & Financial Management 
● Oversees and manages key operational and financial metrics that drive branch performance, including gross margin, labor efficiency, reschedule rates, and material usage.
● Responsible for ensuring completion targets are met through effective coordination with office teams and oversight of scheduling.
● Oversees Houston Team accountability for key metrics including quoting accuracy, technician readiness, and maintaining consistent service quality across all field operations.
● Manages all escalated customer issues, including but not limited to complaints, cancellations and refunds due to Natran’s performance or negligence.

Cross-Functional Collaboration
● Collaborate with Business Development to ensure the branch is prepared to capitalize on vendor-generated opportunities and maintains strong follow-through on leads.
● Coordinate with the Customer Experience Senior Manager to align Inside Sales, Customer Care, and Operations Support with field execution, ensuring customer expectations are consistently met and routes are optimized.
● Provide Specialty Technicians with the tools, guidance, and expectations needed to effectively support revenue generation from Business Development and customer satisfaction.
● Coordinates any restrictions duty requests or requirements (both worker’s comp and non-worker’s comp related) with HR and ensures adherence to all requirements
● Works closely with President, Austin Branch Manager and HR to develop and implement SOPs, policies and procedures that pertain to the operations team
● Performs other duties as assigned or required

Supervisory Responsibilities:

● Responsible for the direct supervision and the performance management and development of two or more Field Service Managers, up to 6 Specialty Technicians and oversees a team of up to 30 Technicians (Apprentices, Standard and Master); may fill in as needed for the Austin Branch Manager and/or President occasionally as needed or requested 

Education and Experience:
● Current Texas Certified Applicator license , or ability to obtain within 30 days
○ Termite category or ability to obtain within 6 months
○ Lawn & Ornamental (L&O) or ability to obtain within 12 months 
● Prior pest control experience sufficient to qualify for CA licensure 
● 3+ years demonstrated experience leading field teams in pest control or trade-related services 
● Strong communication, conflict resolution, and organizational skills 
● Must have valid TX driver’s license and an acceptable driving record 
● Must be able to be fit for respirator in accordance with OSHA regulations 
● Technology - This list reflects the core platforms currently used in Natran's operational technology stack. As our 
systems continue to evolve, the Branch Manager must demonstrate the ability and agility to quickly adopt new technologies and tools that enhance operational efficiency and service quality. 
● Google Workspace (Docs, Sheets, Forms, Gmail, etc.) 
● Field Routes (Operations CRM) 
● HubSpot (Sales/Marketing CRM) 
● Docusign 
● Azuga (Fleet tracking) 
● Veseris (Inventory management) 
● Proficient with mobile/tablet use for field operations 
● Capable of operating company vehicles and pest control equipment (B&G sprayers, FloZones, foggers, etc.) 

Physical Demands

Frequently required to stand, walk, crouch, bend and stoop on irregular surfaces in an outdoor environment; frequently required to sit while driving; frequently required to , reach overhead, lift, move, and push various materials, product and equipment either up to 50 lbs; High level of manual dexterity to use hands and fingers to grasp, manipulate and operate a variety of materials, tools and machinery; Regular exposure to moderate noise levels when operating equipment; May be required to use ladders or step stools or use mechanical lifts; Complex communication, thinking, and analysis required. Visual acuity level is required to operate vehicles, read chemical labels and operate computers/phones/tablets regularly. 

Work Environment

Generally, works in a combination of a standard office environment and outdoor environments with exposure to all types of weather including heat, cold, rain and humidity while in the field. Will be required to spend time in a vehicle traveling from location to location regularly. Will be regularly exposed to chemicals which are handled, stored, mixed, and used in accordance with label requirements. Will be required to work in a variety of environments, both indoors and outdoors while on-site at customer locations. Regular (approximately XX%) local travel is required. 

Disclaimer and Acknowledgement

The information listed above is not comprehensive of all duties/responsibilities performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. 

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. 

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON. 

Job Tags

Full time, Contract work, Apprenticeship, Work at office, Local area,

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