Job Description

Responsibilities:

• Maintains a thorough understanding of WFM store operations and merchandising processes.
• Oversees processes, programs, and initiatives including merchandising, marketing, quality assurance, training, and communications.
• Supervises daily operations and provides daily feedback to store leaders / teams regarding retail plan execution including; sales, margin, labor, merchandising, training, sanitation, marketing, and promotions.
• Drives decision-making and team focus through solid understanding of company operations and differentiation strategies.
• Drives exceptional customer service and maintains excellent community relations.
• Analyzes, compiles and completes necessary financial reports.
• Builds strong and supportive relationships with store and regional leadership.
• Demonstrates understanding of the interrelationships between various WFM departments, operations, and functions.
• Works with key functional and operational stakeholders to ensure shared understanding of Operations priorities, objectives, and anticipated outcomes. Ensures recommendations and insights are shared with the appropriate leadership decision-makers.
• Achieve and maintain comprehensive knowledge of and ensure compliance with Employment Law, Health & Safety, Food Hygiene and Weights and Measures.
• Understand, communicate and lead upon WFM Core Values, Leadership Principals and Declaration of Interdependence
• Know, communicate and support our Values in Action Achieve and maintain comprehensive product knowledge (Good Organics, Whole Trade, etc.)

Knowledge, Skills and Abilities Required

• 2+ years of experience leading a team
• High performing Manager/Team Leader or has equivalent leadership experience, preferably in retail or hospitality industries
• The ability to successfully drive results; supporting TMs and TLs to achieve the highest standards
• Well-rounded knowledge and application of all merchandising/retailing expectations
• Critical thinking with creative approach to problem solving
• Excellent judgment and decision making
• Strong communicator; ability to be precise, clear and convey enthusiasm
• Ability to train and inspire excellence
• Ability to delegate effectively
• Well organized with excellent follow through
• Proficiency with email, Microsoft Office, and all operations-related applications.
• High integrity, transparency and authenticity
• Solid understanding of and compliance with WFM policies, procedures and processes

Desired Experience

• Customer Service Focus
• Team Building
• Employee Relations
• Store Operations (Inventory, Labor Management, Cost Control)
• Marketing (Pricing, Merchandising)

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the team.

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