Job Description

Supports transportation operations of assigned distribution center in the training and coaching of Driver and Delivery Assistant personnel. Responsible for ensuring safe, legal, cost efficient and on-time delivery of freight to member stores.

Location: Greensboro, NC

Schedule: Tuesday - Friday, 11 am - 7pm and Saturday 9am - 5pm

Compensation: Competitive salary with bonus potential

1. Responsible for the direction and coordination of assigned team of route drivers to ensure maximum performance relative to product delivery, cost efficient equipment utilization, service, safety and good customer relations.
2. Creates a team-oriented environment by developing and coaching Drivers on safety, driving and customer service skills.
3. Monitors Driver performance weekly through PeopleNet. Counsels Drivers on performance issues and areas for improvement.
4. Supervises assigned Lead Drivers.
5. Works with Dunkin’ Stores and Distribution Center (as a liaison) in problem solving delivery issues.
6. Administers progressive discipline when required.
7. Enforces all company polices, DOT and FMCSA regulations.
8. Assists Operations Scheduler with driver’s weekly schedules, vacations, and time off requests.
9. Orientates and develops new drivers.
10. Assists in compiling, monitoring, managing, and implementing the driver performance metrics and incentive program if applicable.
11. Manage fleet utilization, tracking status of vehicle/equipment, monitoring equipment on Out of Service report and working with Penske/Ryder as needed.
12. Ensures compliance with DOT hours of service.
13. Reacts timely and effectively to breakdowns and accidents.
14. Oversees Hub Locations (as assigned) with possible overnight travel to hub locations assessing routes and Drivers.
15. Assists Router in daily route planning as needed.
16. Works with the Safety Manager on proper safe driving techniques, proper lifting, and training in all required DOT regulations.
17. Accepts and assists with special projects as required.

Supervision Exercised

This position has direct supervisory responsibilities.

• High School Diploma or equivalent required.
• CDL Class A License and active DOT Medical Card required.
• 3 to 5 years' experience managing high volume delivery route; preferably food delivery experience.
• Minimum of 2 years of supervisory experience in a transportation-related role within the quick service restaurant industry.
• Strong understanding of the Federal Motor Carrier Rules and Regulations. 
• Knowledge of related OSHA standards and regulations.
• Proficient in Microsoft Office software, including Outlook, Word and Excel. 
• SAP experience preferred.
• On Board Computer System Experience required. People Net preferred
• Prior experience with routing software. Appian preferred.
• Excellent verbal and written communication skills.
• Strong leadership and decision-making capabilities required.
• Excellent interpersonal and collaboration skills required.
• Willing and able to work flexible / extended work schedules as needed.

Physical Demands

• Ability to perform work at a desk or sit/stand workstation for extended periods of time
• Ability to operate a computer keyboard and to view a computer screen for extended periods of time
• Ability to interact with employees and/or customers in Distribution Center or customer locations
• Ability to travel to customer locations, other Distribution Centers, Corporate Office, etc. as needed
• Ability to lift, tug, pull up to fifteen (15) pounds

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