Job Description
Job Overview:We are looking for a detail-oriented and customer-focused Customer Service and Tracking Representative to join our team. This role plays a key part in ensuring exceptional customer service by assisting with the coordination of shipments, tracking deliveries, and addressing any transportation-related concerns. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you!
Key Responsibilities:
Monitor and track shipments to ensure on-time pickups and deliveries.
Communicate real-time updates and escalate issues when shipments deviate from standard tracking processes.
Collaborate with Customer Service and Dispatch teams to identify and resolve shipment concerns.
Maintain accurate and up-to-date shipment records in the Transportation System Management database.
Troubleshoot and resolve shipment-related problems to minimize delays and disruptions.
Respond promptly to customer inquiries via email, phone, and web portal entries.
Work closely with the Operations Supply Chain Compliance Manager to implement process improvements.
Manage and communicate time-sensitive information efficiently to internal teams and customers.
Handle customer interactions with professionalism and a service-oriented approach.
Ensure adherence to company quality standards, security protocols, and process procedures.
Update systems with shipment details received from carriers via email and web portals.
Participate in daily meetings with the Tracking Supervisor for updates and operational announcements.
Attend required in-person training sessions and meetings at the headquarters.
Key Skills & Qualifications:
Strong verbal, written, and interpersonal communication skills.
Ability to effectively engage with individuals from diverse backgrounds and roles.
Customer service-oriented mindset with a proactive approach to problem-solving.
High attention to detail and accuracy in data entry and record-keeping.
Self-motivated with the ability to work independently and prioritize tasks effectively.
Strong organizational and time-management skills.
Ability to negotiate and influence others when necessary.
Proficiency in basic computer skills, including email and data entry.
Basic math skills for tracking and logistics calculations.
Education & Experience:
High school diploma or GED required.
1-2 years of experience in the transportation or logistics industry preferred.
Work Environment:
This is a remote position with the requirement to attend training and meetings in person when needed.
Primary duties will be performed using a computer and telephone while seated for extended periods.
If you're passionate about customer service and logistics, we'd love to hear from you! Apply today to become part of our dynamic team.
Employment Type: Full-Time
Salary: $ 16.00 25.00 Per Hour
Job Tags
Hourly pay, Full time, Work from home,