Job Description

Optomi, in partnership with an industry leading client, are seeking a hands-on, mechanically inclined Field Service Technician to join our team in the Traverse City, Michigan area. This role is ideal for candidates with a strong technical background—particularly those with experience in hardware installation, cable/network setup, or mechanical repair. While prior experience with ATMs or banking hardware is a plus, it's not required. We're looking for problem-solvers with great customer service skills and the ability to work independently.

Key Responsibilities:

• Install, maintain, and repair ATMs, ITMs, cash dispensers, and related banking equipment.
• Troubleshoot and diagnose technical issues involving hardware, networking, and system configurations.
• Perform preventive maintenance and upgrades on machines and components.
• Maintain accurate service records and provide clear documentation.
• Communicate effectively with customers and ensure high levels of satisfaction.
• Navigate and troubleshoot within Windows operating systems and Microsoft products.
• Adhere to all security protocols, including proper handling of sensitive equipment and information.
• Maintain a professional appearance and demeanor at all times.

Must-Have Qualifications:

• Strong mechanical aptitude and hands-on technical experience (e.g., ATM techs, cable/network installers, mechanics, tinkerers).
• Familiarity with networking, cabling, and hardware installation.
• Ability to work independently with minimal supervision.
• Excellent customer service and interpersonal communication skills.
• Detail-oriented and dependable.
• Clean driving record.
• Able to pass a background check and drug screening.

Nice to Have:

• Previous experience working with ATMs, ITMs, or other banking systems.
• Experience with component-level hardware repair.
• Basic understanding of security practices related to financial hardware.

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