SUMMARY: This position oversees the smooth operation of the park as well as supervising all staff in your respective department as well as other departments when needed. Supervisors must have friendly and helpful customer service skills as well as problem solving skills to deescalate any issues that may arise during a guest’s visit or for an associate. Supervisors must be able to hold themselves accountable as well as associates and set a good example for smooth operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
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QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts and percentages.
EDUCATION and/or EXPERIENCE
Customer service and/or hospitality experience preferred
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write simple correspondence and complete reports detailing customer interactions. Ability to effectively present information and give directions with customers and employees.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions in both written and verbal form. Ability to deal with problems involving many variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those an associate must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisors are frequently required to stand, walk, run, climb, balance, sit, talk, hear, and reach, handle, or feel. The associate is occasionally required to lift and or move 50 pounds or more.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, associates are exposed to outside weather conditions including sun, rain, water, high humidity, and excessive heat. The noise level in the work environment is moderate.
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