Job Description

SIU Desk Investigator - CF08JE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. The mission of the Special Investigations Unit (SIU) is to contribute to claims accuracy by building fraud awareness and effectively investigating questionable claims. Reporting to the SIU Desktop Manager, the Disability Desktop Investigator will be responsible for developing and executing thorough, impartial, and timely desktop investigations to support the accurate resolution of disability claims by the Company.The Disability Desktop Investigator will conduct investigations in a desktop environment utilizing various computer-based tools while also conducting interviews and obtaining recorded statements by phone. Interaction is expected with claimants, employers, and other professionals on a routine basis. Excellent interpersonal, communication and interview skills as well as computer-based researching proficiency are required. The role also involves liaising with claim personnel to promote fraud awareness and quality SIU referrals.-Review SIU disability referrals for desktop investigative potential. Initial assessment will include detailed reviews of appropriate claims utilizing a variety of background search tools.-Develop, implement, and oversee effective investigative strategies to support the accurate and timely resolution of disability claims by the Company. Routinely interact telephonically with claimants, employers, and providers to gather information as part of the investigation. Excellent interpersonal, communication and interview skills are required. Must understand and exhibit appropriate investigative behaviors and methods while handling all aspects of a claim under investigation.-Act as SIU liaison with Disability Claim Operations, promoting fraud awareness and quality SIU referrals. Provide support to claims partners and other departments within the Company, which may include participation in developing & presenting training at the direction SIU Management.-Continually enhance investigative skills and understanding of emerging issues impacting Group Benefits claims. Job Qualifications:Minimum of 3 years insurance claim handling experience required. Long Term Disability claim experience preferred.SIU and/or law enforcement experience preferredCollege degree with criminal justice emphasis preferredSolid understanding of SIU or relevant claim processes, practices and applicable laws and regulationsConsistent high level of performance and achievement over career spanAbility to lead without having formal authority and to work both independently and in a team environmentAbility to manage multiple priorities in a challenging and fast-paced environmentStrong analytical and research skillsDemonstrated fraud awareness and aptitudeEffective interviewing and communication skills (written and verbal)Proven ability to build strong partnerships across segments and functionCustomer centricityThis role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).  Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $69,600 - $104,400 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us ( | Our Culture ( | What It's Like to Work Here ( | Perks & Benefits ( Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day. 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Job Tags

Temporary work, Work at office, Remote work, 3 days per week,

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