Job Description

Field Service Engineer

Waukesha, WI (onsite and 50% travel)

Direct Hire

Overview

You will be providing service to optimize the production from our machines at their facilities. Because of that, our service engineers are in high demand and provide a consistent factory presence on site. A Field Service Engineer is primarily responsible for performing maintenance and repairs on our equipment as well as supporting project start-up installations at client locations across the US and Canada. We provide an in-house repair service for our customers as well as an innovation space for customers to learn from our experienced technologists, and test & train with their formulas & ingredients on our equipment. And of course, we stock a lot of spare parts for our customers in the USA and in Canada.

Responsibilities

Maintenance and Repair: Performing routine maintenance and diagnosing problems. Repairing or replacing defective parts to ensure functionality.

Troubleshooting: Quickly identifying the source of problems and implementing effective solutions for mechanical, electrical, pneumatic, and electronic control systems.

Installation and Setup: Installing and configuring equipment and systems according to specifications.

Customer Support: Providing training and support to the customer’s own in-house technicians on how to use the equipment effectively and perform routine maintenance.

Documentation: Keeping detailed records of services performed, parts used, and hours worked.

Compliance and Safety: Ensuring all work complies with company policies and safety standards.

Other duties: As required.

Travel Requirements: Willingness to travel to client sites 50% minimum. Travel is primarily by automobile, however some air travel both domestically and international may be required.

Skills and Abilities (Required)

The ideal candidate should be a highly driven and self-disciplined person who can work independently and occasionally manage tight deadlines effectively. Must be able to work in an industrial production shop floor environment and be willing to work overtime hours when required.

Education: Certificate or degree in a technical field such as electronics, engineering, or similar technology via Trade school, Technical School, College, or Military Technical School.

Experience: of at least 3 years in a technical field working with hand tools and basic electrical test equipment.

Technical Skills: Extensive knowledge of machinery ideally in the food/beverage/packaging industry and demonstrated proficiency in electrical and mechanical skills. Ability to read diagrams, schematic drawings, engineering specifications and manuals to determine work procedures.

Communication Skills: Strong ability to communicate effectively with customers and team members.

Problem-Solving Skills: Excellent analytical and problem-solving abilities.

Physical Requirements: Capability to perform physical tasks, which may include lifting heavy equipment (occasionally over 50 lbs.).

Driver’s License: Required current valid driver’s license and clean history.

Experience (Preferred):

• Previous experience working on food manufacturing equipment.
• A working knowledge of Servo drives, variable frequency drives (VFDs), or PLCs is a plus.

Compensation and Rewards:

• Competitive wages and profit-sharing plan
• 15 days PTO in the first year
• Double pay in case of Sunday work
• Health care package (medical, dental, vision, disability)
• Open and honest family-like work atmosphere

“Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.”

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