Job Description

Job Title: SEO Customer Success Manager

Location: Park City, UT or Salt Lake City, UT preferred but hybrid/remote options available

Company: Huckabuy

Job Overview:

We are seeking a skilled and motivated SEO Customer Success Manager to join our team. This role combines deep expertise in Search Engine Optimization (SEO) and analytics with exceptional relationship-building skills to ensure our customers achieve their SEO goals and continue to use our software. If you’re passionate about helping businesses grow online and thrive in a customer-facing role, we’d love to hear from you!

Key Responsibilities:

• Serve as the primary point of contact for assigned customers, building strong, trust-based relationships to ensure long-term satisfaction and retention.
• Ensure our software is optimized and working properly for customers.
• Develop and execute tailored SEO strategies to meet customer goals, including keyword research, on-page and off-page optimization, and content recommendations.
• Leverage analytics tools (e.g., Google Analytics, SEMrush, Ahrefs) to monitor campaign performance, provide actionable insights, and deliver detailed reports to customers.
• Collaborate with internal teams (e.g., content, technical SEO, and sales) to align customer needs with company capabilities and deliverables.
• Educate customers new Huckabuy products and upsell.
• Proactively identify opportunities to upsell or expand services based on customer performance and objectives.
• Troubleshoot and resolve customer concerns related to SEO performance or strategy, ensuring timely and effective solutions.
• Stay up-to-date on SEO algorithm changes, tools, and techniques to provide cutting-edge recommendations.

Qualifications:

• 3+ years of experience in SEO, with a proven track record of driving organic growth for businesses.
• Strong knowledge of SEO tools and platforms (e.g., Google Analytics, Google Search Console, Moz, Screaming Frog, etc.).
• Proficiency in analyzing data and translating insights into actionable strategies for customers.
• Exceptional communication and interpersonal skills, with a customer-first mindset.
• Experience managing client relationships or working in a customer success role is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with digital marketing beyond SEO (e.g., PPC, content marketing) is an advantage.

Preferred Location:

• Candidates based in or near Park City, UT, or Salt Lake City, UT, are strongly preferred.

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