Job Description

Company Description

Arrow is revolutionizing healthcare revenue cycle management by automating one of the industry's biggest challenges: insurance claim denials. Our AI-powered platform helps healthcare providers recover millions in denied claims by automating the entire appeals process. We're trusted by leading healthcare practices across the country, reducing their denial resolution time from hours to seconds. Backed by top investors including Google we're on a mission to eliminate the billions of dollars in revenue lost to denied claims each year.

Role Description

We're looking for a high-performing Revenue Cycle Manager to serve as the primary point of contact for our customers. This is not your typical RCM role—we’re looking for someone who blends the operational rigor of revenue cycle management with the customer orientation of a success leader. You’ll own customer outcomes and oversee a team of 30+ billers to drive maximum revenue for our clients.

Key Responsibilities

• Customer Leadership: Act as the face of Arrow to key customers, ensuring they see measurable improvements in collections, denial resolution time, and clean claim rate.
• Team Management: Lead, mentor, and manage a team of 30+ billers and claim specialists, driving performance and accountability across customer accounts.
• Workflow Oversight: Monitor daily operations including claim submission, denial management, appeals, payment posting, and follow-ups—ensuring SLAs are consistently met.
• Client Onboarding & Implementation: Oversee smooth handoff from sales to operations, ensuring EHR integrations, eligibility setups, and claim workflows are customized and optimized.
• Issue Resolution: Be the escalation point for customer concerns; triage issues across billing operations, product, and support.
• Performance Metrics: Track and report on KPIs including net collection rate, days in A/R, denial rate, and claim resolution speed—internally and with clients.
• Cross-functional Collaboration: Partner closely with product and engineering to flag customer pain points and influence the roadmap.

What You Bring

• 5+ years in medical billing/revenue cycle management, ideally across multiple specialties
• Experience managing large billing teams (20+ direct/indirect reports)
• Deep knowledge of payer policies, coding, denials, appeals, and EHR workflows
• Strong client-facing communication skills; can speak fluently with COOs, Heads of RCM, and practice managers
• Startup mindset—comfortable with ambiguity, fast-moving projects, and evolving processes
• Bonus: Experience in customer success, implementation, or account management

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