Job Description

About Vacatia

Vacatia is redefining the timeshare experience for owners, guests, and resorts. As a resort management and technology company, we specialize in helping independently managed timeshare properties compete and thrive. Our Owner Solutions team plays a key role in this mission by supporting owners through every stage of their ownership journey, from engagement and education to resale and transition services.

Position Summary

We're looking for a personable, motivated, and solution-oriented Owner Solution Sales Representative to join our growing team. This role will be responsible for handling both inbound and outbound communications with timeshare owners, primarily focused on addressing feedback, answering questions, and supporting resale and exit solutions. The ideal candidate is a skilled communicator with a customer-first mindset and a drive to help owners find the best solution for their needs—whether that's staying engaged with their ownership or transitioning out.

Key Responsibilities

• Handle inbound phone calls and emails from owners with questions, concerns, or feedback related to their ownership experience.
• Proactively conduct outbound calls and emails to follow up on inquiries, provide information, or present Vacatia's resale solutions.
• Educate owners on available options including resale assistance, rental programs, transition support, and owner benefits.
• Identify opportunities to provide added value, resolve pain points, and promote Vacatia's services in a consultative manner.
• Maintain accurate records of all communications and interactions in CRM systems.
• Collaborate with internal departments such as Resort Operations, Marketing, and Product to escalate issues or enhance the owner experience.
• Continuously stay informed on product offerings, resale trends, and timeshare market dynamics to provide expert guidance to owners.

• 2+ years of experience in a customer service, sales, or account management role—preferably in real estate, hospitality, or vacation ownership.
• Strong communication skills, both verbal and written, with a warm and professional tone.
• Comfortable managing both inbound and outbound outreach.
• Empathetic listener and persuasive communicator with a consultative approach to sales and support.
• Self-motivated and organized with strong follow-up and multitasking abilities.
• Familiarity with CRM platforms such as Salesforce is a plus.
• A genuine interest in helping people and improving their experience with vacation ownership.

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