Job Description

PROPERTY MANAGER

Position Summary

A national property manager and developer is seeking a detail-oriented and proactive Property Manager to oversee a portfolio of residential buildings throughout New York City. The ideal candidate will possess strong operational and administrative capabilities, demonstrate proficiency with Yardi Voyager, and excel in communication with both field and office personnel. This role will blend a focus on in-office operational efficiency and regular site presence and field oversight.

Key Responsibilities

Work Order & Maintenance Oversight

• Utilize Yardi Voyager to manage, track, and follow up on maintenance requests to ensure timely and thorough resolution.
• Establish and maintain consistent communication with building superintendents and porters to support execution of work orders.
• Implement systems and procedures to ensure all tasks are completed and documented, minimizing the risk of oversight or delay.

Administrative Operations & Process Improvement

• Initially focus on administrative and clerical tasks to improve operational efficiency and address legacy issues.
• Develop and enforce standard operating procedures (SOPs) to ensure consistency and accountability in task follow-up and documentation.
• Assist in drafting internal policies and process documentation as needed.

Field Coordination & Team Support

• Conduct regular site visits approx. 6-8 times per month to assess property conditions and operational needs.
• Collaborate with the Operations leadership to ensure alignment between field activities and strategic objectives.
• Gradually assume a more field-oriented role as familiarity and operation efficiency with internal operations increases.

Compliance & Regulatory Management

• Transition the DHCR violation clearing process from traditional mail-based methods to an electronic, trackable format for transparent organizational operations.
• Leverage knowledge of DHCR systems to streamline compliance workflows and develop formal procedures for electronic violation clearance.
• Monitor and support ongoing compliance with local housing regulations and organizational standards.

Tenant & Staff Relations

• Serve as a liaison between property staff and tenants to resolve operational and maintenance concerns effectively.
• Support on-site personnel through training, oversight, and performance management in partnership with senior leadership.
• Assist in facilitating staff development sessions and continuous improvement initiatives.

Qualifications

• Proficiency with Yardi Voyager property management software is required.
• Excellent organizational, time management, and follow-through skills.
• Experience with pre-war residential buildings is strongly preferred
• Demonstrated ability to develop and implement systems and procedures for operational effectiveness.
• Familiarity with DHCR regulations and violation resolution processes strongly preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Ability to manage both office-based and field responsibilities; comfort traveling throughout NYC is required.
• Vehicle ownership is preferred but not required.

Work Environment & Schedule

• Role will begin with an emphasis on in-office administrative work and transition into a balanced mix of office and field responsibilities.
• Initial site visits anticipated once every two weeks, increasing as the candidate becomes more acclimated to internal systems and responsibilities.

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