Job Description

ATR International is seeking a Product Support Representative II for a major client in San Jose, CA!

Details: Provide support via inbound and outbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to, technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration, and sending replacement parts as needed.

RESPONSIBILITIES:

• Respond to customers politely and attentively and maintain a professional, helpful attitude at all times
• Ability to immediately determine customer needs and resolve or route call appropriately
• Attend 3rd party and internal training as required
• Collect and enter customer interaction data for each call into customer management database
• Responsible for making sure telephone messages, callbacks, and voicemail messages are handled within expected timeframes

The ideal candidate will possess the following qualifications:

• Must possess strong verbal and written communication skills and have a professional demeanor
• 3+ years previous Customer Service experience
• Automotive troubleshooting and hands-on repair experience/hobbyist preferred
• Bilingual in Spanish or French preferred

Location: San Jose, CA

Hourly Rate: $22.00 - $25.00

Benefits include:

-MEC/ACP Medical

-Voluntary Dental, Vision, Life, Supplemental Income

-401k (must meet requirements)

-sick leave as required by state/county

ATR International Inc will not sponsor applicants for the following work visas H1B and STEM OPT I-983 form.

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