Job Description

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,400 locations globally.

Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Overview:

Join CHAGEE as our Organizational Culture Manager and lead the charge in fostering a vibrant, inclusive, and values-driven workplace culture across our North America operations. This role is instrumental in shaping the employee experience and ensuring our mission and values are woven into every aspect of the business—from daily team interactions to broader cultural initiatives. You’ll collaborate across departments to build programs that promote engagement, inclusion, and retention in a high-growth, hospitality-focused environment.

What you'll do:

• Develop and execute strategies to build and sustain an organizational culture aligned with CHAGEE's mission, vision, and values.
• Create and manage employee engagement programs that improve satisfaction, belonging, and retention.
• Promote and embed company values through training, communication, and recognition programs.
• Design and implement DEI initiatives to foster a welcoming and equitable work environment.
• Oversee training and development efforts that reinforce culture and support employee career growth.
• Launch and manage employee recognition programs that celebrate those who exemplify our values.
• Establish mechanisms to gather and act on employee feedback to inform ongoing culture initiatives.
• Develop internal communication strategies to promote transparency and cultural consistency across locations.
• Monitor, analyze, and report on culture-related KPIs, providing insights and recommendations to the HR leadership team.
• Stay abreast of organizational development trends and best practices and apply them within the CHAGEE context.
• Plan and execute culture-building events and team activities that bring our values to life.

Experience you need to be successful:

• Extensive experience in organizational development and culture-building, particularly in the retail or food and beverage industry.
• Strong strategic planning and project management skills.
• Excellent communication, presentation, and interpersonal abilities.
• Familiarity with HR platforms and organizational development tools.
• Deep knowledge of employee engagement, recognition, and inclusion best practices.
• High attention to detail and a creative approach to culture-building.
• Demonstrated ability to work cross-functionally and lead through influence.
• Passion for people, purpose, and creating positive employee experiences.

What We Offer:

• Competitive salary
• 401K with company match to secure your future
• Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents
• On-site fitness center and wellness programs
• Generous paid time off and sick policy
• Income protection including Disability, Life, and AD&D insurance
• EAP Program to support your wellness objectives

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.

The expected base salary range for this position is $90,000 - $115,000. Your actual base compensation will be determined on a case-by-case basis and may vary based on considerations including (but not limited to): relevant knowledge and experience for this position, skills, education, certifications and more.

If you’re passionate about creating meaningful workplace experiences and fostering a values-based culture in a growing company, this is the role for you. Apply now and help CHAGEE shape the future of work in the modern tea movement.

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