Job Description

Job Summary:

The call center representative works directly with patients and physicians to provide customer service for patients via telephone interactions. The call center representative will gather patient information, and schedule appointments. Call center representatives may fill in at the front desk occasionally.

Duties and Responsibilities:

• Answer incoming calls and assist with inquiries.
• Schedule patient appointments.
• Ensure patient information is accurate including billing information.
• Inform patients of medical office procedures and policy.
• Ensuring availability of treatment information by retrieving and updating patient records.
• Send patient and referring providers information as needed.
• Obtain external medical reports and maintain patient records as required by medical professionals.
• Respond and comply with requests for information.
• Maintain a clean and neat work space.
• Additional duties as assigned.

Minimum Requirements:

• High School Diploma or Equivalent, or related experience.
• Strong interpersonal customer service skills, including effective listening, clear verbal and written. communication, problem solving skills.
• Ability to master multiple software systems to input and retrieve data.
• Ability to master ophthalmology and retina terminology.

Preferred Requirements:

• Previous experience in a medical practice.
• Bilingual – Spanish - preferred.

Essential Job Functions:

• Ability to communicate effectively in writing and verbally via telephone.
• Frequent use of computer terminal to read and write.
• Frequent bending, reaching, sitting, repetitive hand movements, and lifting up to 10lbs.

Additional Details:

• Monday – Friday schedule. (8am - 5pm)
• Hourly pay. (FLSA non-exempt, eligible for overtime)

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