Kerns Fine Jewelry has been a trusted, family-owned retailer in the heart of Burlingame for over 50 years. In 2024, we proudly expanded with the opening of Rolex and Patek Philippe boutiques in San Francisco. Our team of dedicated experts delivers a truly personalized and exceptional experience, helping clients find the perfect piece to celebrate life’s most meaningful moments. At Kerns, we don’t just sell jewelry—we set the standard for excellence, integrity, and lasting relationships.

We are seeking an accomplished and dynamic Store Manager to lead our Burlingame location. The ideal candidate will bring a proven track record in luxury retail management, exceptional leadership skills, and a passion for delivering unparalleled customer experiences.

• Recruit, train, and mentor a high-performing retail team dedicated to delivering exceptional service.
• Set clear expectations, provide constructive feedback, and collaborate with management on performance evaluations.
• Foster a collaborative, motivated, and professional work environment that aligns with the Kern Fine Jewelry values.

• Ensure every client interaction reflects the highest standards of luxury and personalization.
• Cultivate and maintain long-term relationships with clientele, fostering loyalty and repeat business.
• Handle high-profile or complex client situations with professionalism, discretion, and poise.

• Oversee daily store operations, including opening and closing procedures, inventory management, and visual merchandising.
• Ensure compliance with company policies, operational procedures, and multi-brand standards.
• Analyze sales performance, prepare reports, and implement strategies to drive growth and improve efficiency.
• Identify and pursue opportunities to enhance the guest experience, including partnerships with the local community and hosting exclusive events.

• Serve as an ambassador for Kerns Fine Jewelry, embodying the store’s legacy of excellence and sophistication.
• Represent the store at local events, industry functions, and client gatherings.
• Collaborate with the team to execute in-store events, promotions, and initiatives that elevate the brand experience.

• Experience: 3-5 years of management experience in luxury retail, with a preference for expertise in fine jewelry, high-end watches, or premium fashion.
• Leadership Skills: Proven ability to inspire, lead, and develop a team to exceed goals and expectations.
• Client Focus: Exceptional interpersonal and communication skills, with a strong aptitude for building and maintaining client relationships.
• Business Acumen: Strong analytical, organizational, and problem-solving skills; adept at interpreting sales data and implementing growth strategies.
• Knowledge: Passion for luxury goods and an appreciation for fine jewelry and timepieces; industry knowledge is a plus.
• Technology: Proficiency in retail management systems, CRM platforms, and Microsoft Office Suite.