Job Description

Join the fastest-growing fitness experience in New England!

Drive Custom Fit is looking for passionate, high-energy individuals to join our team. As we continue to grow, we are offering exciting career opportunities and full-time positions.

Located in Tuscan Village, Salem, NH, our state-of-the-art 25,000-square-foot facility features:

• Eight spacious studios for our signature classes
• Yoga, bootcamps, personal training, and sports performance programs
• A large training floor with brand-new equipment
• Luxury amenities, locker rooms, a health bar café, and a pro shop

Why Join Drive Custom Fit?

We offer room for career growth, with leadership roles available for driven individuals. In addition to fitness and yoga classes, we provide nutrition coaching, corporate wellness, sports performance, and weight management programs. If you are looking for a rewarding and fulfilling opportunity alongside like-minded, passionate professionals, we want to hear from you.

Job Summary:

The Senior Shift Lead is a key holder and leadership position responsible for ensuring the smooth operation of the facility during assigned shifts. This role involves supervising staff, maintaining an exceptional customer experience, and ensuring that all operational procedures are followed. The Senior Shift Lead serves as a role model for team members, providing guidance, support, and motivation to uphold the highest standards of service and professionalism at Drive Custom Fit.

Key Responsibilities:

• Oversee daily gym operations, ensuring a clean, safe, and welcoming environment for members and staff.
• Supervise and support front desk and training staff, ensuring efficient workflow and adherence to company policies.
• Provide leadership and training to team members, fostering a culture of accountability and excellence.
• Meet and greet prospective and current members, ensuring a positive first impression and ongoing engagement.
• Assist in managing membership sales, including meeting new potential members, providing facility tours, and upselling additional services to meet revenue goals.
• Handle member inquiries, feedback, and concerns with professionalism and efficiency.
• Monitor facility cleanliness and equipment maintenance, addressing any issues promptly.
• Coordinate and communicate effectively with management to ensure smooth shift transitions and operational continuity.
• Assist in scheduling, shift coverage, and payroll reporting as needed.
• Uphold and enforce all safety protocols, emergency procedures, and company policies.
• Serve as the primary point of contact for any issues that arise during assigned shifts.

Qualifications:

• Minimum of 2 years of leadership or supervisory experience in a fitness, hospitality, retail or customer service setting.
• Strong interpersonal and communication skills with the ability to lead and motivate a team.
• Sales experience (1 year preferred) and a passion for fitness and wellness.
• Ability to handle conflict resolution and customer service challenges effectively.
• Strong organizational and multitasking skills.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.
• CPR/AED certification (or willingness to obtain within the first 90 days of employment, we will certify.)

Shift:

• Afternoon shift / closing / some weekends

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Required)
• Sales: 1 year (Preferred)
• HubSpot: 1 year (Preferred)
• MINDBODY: 1 year (Preferred)

Drive Custom Fit is an equal opportunity employer and values diversity in the workplace. If you are passionate about fitness, leadership, and delivering an outstanding customer experience, we encourage you to apply!

Full Time Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Gym membership
• Health insurance
• Opportunities for advancement
• Professional development assistance
• Vision insurance

Compensation

• Full time earning potential $45-52K/year
• Hourly pay starting at $22.00/hr

If this sounds like the right fit for you, apply today and become part of the DriveFit family.

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