Job Description

Job Title: Senior Director of Hospital Operations
Department: Executive Leadership / Hospital Administration
Reports To: CNO 

Position Summary:

The Senior Director of Hospital Operations is a key leadership role responsible for the oversight, coordination, and strategic direction of hospital operational functions. This position ensures the delivery of high-quality, patient-centered care while driving operational efficiency, financial sustainability, and a positive work culture across the organization.

The Senior Director collaborates closely with clinical and non-clinical leaders to develop and execute strategic initiatives, manage resources effectively, maintain regulatory compliance, and support continuous quality and process improvement across hospital departments.

Key Responsibilities:

Strategic Planning & Execution

• Develop and implement operational strategies in alignment with the hospital’s mission, vision, and long-term goals.
• Support strategic initiatives aimed at enhancing patient care, operational efficiency, and organizational growth.

Operational Oversight

• Oversee day-to-day hospital operations, including patient flow, staffing coordination, and resource utilization.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.

Financial Management

• Prepare and manage operational budgets; ensure adherence to financial targets and cost containment goals.
• Identify opportunities for financial improvement while maintaining service excellence.

Quality & Process Improvement

• Lead quality improvement initiatives focused on patient safety, clinical outcomes, and service delivery.
• Collaborate with quality teams to ensure best practices and evidence-based standards are consistently applied.

Regulatory & Accreditation Compliance

• Ensure compliance with all applicable federal, state, and local regulations, as well as accreditation standards (e.g., Joint Commission, CMS).
• Participate in audits, inspections, and readiness assessments.

Staff Leadership & Development

• Lead, mentor, and support operational management teams.
• Promote professional development, succession planning, and a culture of accountability and excellence.

Process Optimization

• Analyze operational workflows and identify areas for increased efficiency, cost savings, and enhanced patient satisfaction.
• Implement change management strategies to support organizational improvements.

Stakeholder Engagement

• Serve as a key liaison between executive leadership, department heads, and frontline staff.
• Foster effective communication and collaborative relationships across multidisciplinary teams.

Qualifications:

• Education: Master’s degree in Healthcare Administration, Business Administration, or a related field required.
• Experience: Minimum of 8–10 years of progressive leadership experience in hospital or healthcare operations.
• Skills:
• Strong knowledge of hospital systems and operational best practices.
• Excellent financial acumen and budget management skills.
• Proven track record in process improvement and change management.
• Strong interpersonal, communication, and leadership abilities.

Preferred Qualifications:

• Experience with Lean, Six Sigma, or other performance improvement methodologies.
• Familiarity with electronic health records (EHR) and hospital information systems.

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