Job Description

Craft, a Tom Colicchio Restaurant, is looking for its next experienced Hospitality Manager to join their growing team!

Responsibilities include but are not limited to:

• Responding to guest requests and complaints in a prompt and professional manner
• Making appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
• Caring for our guests through a hospitable presence on the floor and through coaching of the management and dining room staff
• Supporting our staff through appropriate management and supervision to include scheduling, assigning, and directing work; appraising performance, rewarding and counseling employees; addressing employee concerns and resolving issues
• Maintain staffing guide for all FOH positions
• Involvement in the recruitment and new hire process to include interviewing, recruiting, and training new employees
• Coaching and managing the front door team to ensure smooth service at all points in the dining experience
• Creating staff training manuals and adhere to all Crafted Hospitality policies
• Identifying and recognizing regular patrons to develop repeat business
• New hire procedures including: orientation, culture and core values, safety training, service standards, restaurant policies and procedures, point of sale system for line staff and managers
• Managing various operational permits
• Ensuring Department of Health compliance
• Monitoring and maintaining procedures to ensure the security and proper storage of event inventory and equipment. Replenishing supplies, inventory, uniforms, etc. in a timely manner and minimizing the misuse and breakage of china, glassware, linen, and supplies
• Assisting all front of house staff with their job functions during peak periods

  The ideal candidate will have the following:

• 1-2 years previous service or supervisory experience at an operation with similar service, guest relations and operational standards
• Having directly supervised at least 30 employees
• General knowledge of wines and spirits including technical and service aspects
• General knowledge of food preparation methods and culinary terminology
• Ability to use Windows, Excel, Open Table, Micros, Avero. Basic understanding of the operating systems used on a PC type computer
• Must be fluent in English and helpful to be conversational in Spanish, French or Italian
• Ability to read, analyze and interpret general business documents, safety rules, professional journals, technical procedures, and governmental regulations
• Ability to compose reports, business correspondence, task lists and procedure manuals
• Ability to effectively present information and respond to questions from managers, team members and guests in a professional manner
• Ability to apply creative solutions to practical problems and situations where limited standardization exists
• Ability to remain flexible in determining a variety of problem-solving approaches
• The ability to carry out supervisory responsibilities in accordance with company philosophy, policies and applicable laws

What we can offer you:

• Medical, Dental, Vision Insurance options
• Paid Time Off, increasing with length of service
• Daily family meal provided
• Team outings, training, and speakers
• Flex spending options (medical, transit, parking, dependent care)
• Bi-monthly restaurant dining vouchers ($1,080 annual value)

Physical Demands The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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