Job Description

Job Title: Help Desk Technician I

Location: Bartlesville, Oklahoma

Schedule: 24/7 availability required

Our client is seeking a Help Desk Technician I to work within their facilities located in Bartlesville, Oklahoma on a 1-year assignment with the possibility of extension.

Responsibilities May Include:

• Providing professional and courteous technical support to customers regarding network connectivity, credit card acceptance, fuel allocation supply management, and extranet support.
• Responding to customer inquiries via phone, IM, online networks, and email.
• Troubleshooting and resolving issues related to credit card processing, point-of-sale (POS) hardware/software, and network connectivity.
• Facilitating customer supply requests based on established guidelines.
• Assisting with credit card settlement system inquiries, including retrieval requests, chargeback inquiries, batch totals, and reconciliation.
• Maintaining accurate records and meeting job performance targets related to customer service, productivity, and quality.
• Staying up to date with technical knowledge on all assigned software, hardware, and web-based platforms.

Position Requirements:

Basic/Required:

• Legally authorized to work in the United States.
• High School Diploma or GED equivalent.
• Availability for all shift schedules, including overnights (8 PM – 8 AM), evenings, weekends, and holidays.

Preferred:

• 1+ year of IT Help Desk or technical support experience.
• Familiarity with POS equipment and network communication methods such as broadband, VSAT, and DSL.
• Proficiency in Microsoft Office applications.
• Strong problem-solving skills, with the ability to analyze data and draw valid conclusions.
• Excellent interpersonal and communication skills.
• Ability to read, interpret, and write professional reports, business correspondence, and procedure manuals.

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