Job Description

The primary goal of the Guest Experience Supervisor at Marker 88 is to achieve the highest level of guest experience through efficient and effective service, premium product distribution and by providing a comfortable atmosphere, while simultaneously producing sustainable and consistent profit margins.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Promote a positive and comfortable work environment for the team
• Oversee all opening and closing duties to ensure completeness
• Assistance in training and developing hourly staff members
• Establishing individual and team goals then facilitating through to completion
• Ensuring company core values are at the heart of the business
• Utilization of back office tools (Excel, OpenTable Reservations, Aloha, Etc.)
• Cash controls
• Maintaining the highest quality of service standards with respect to guest dining
• Support the FOH Manager, Kitchen Manager & GM with various assigned tasks and duties
• Ensures company safety standards are strictly followed
• Promote thorough communications with all team members
• Bar, Server, Server Assistant and Host Desk workgroup management, staffing, and leadership
• Attendance for all manager and assigned operational meetings
• Conduct Pre-Shift Meetings
• Attend departmental meetings with assistance of General Manager and or Assistant Managers

QUALIFICATIONS:

• ServSafe Food Manager Certification 
• Minimum 2-years food and beverage experience in FOH 
• Preferred minimum 1-years prior management experience

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