Job Description

The Starbucks Store Manager is responsible for leading the store team to create and maintain the Starbucks Experience for customers and partners. They manage all aspects of the store's operations, including financial performance, customer satisfaction, team development, and upholding Starbucks standards.

Key Responsibilities:

1. Leadership & Team Management

• Recruit, hire, train, and develop store partners.
• Foster a positive and respectful work environment.
• Coach and develop shift supervisors and baristas to meet operational goals.
• Create staffing schedules and ensure effective labor management.

2. Customer Experience

• Deliver legendary customer service.
• Resolve customer concerns in a positive and professional manner.
• Model and lead a customer-first culture.

3. Operations

• Ensure the store operates according to Starbucks operational policies and procedures.
• Maintain a clean, safe, and welcoming store environment.
• Monitor inventory levels and manage ordering.

4. Financial Performance

• Manage store budget, analyze financial reports, and take action to meet or exceed targets.
• Control costs (labor, supplies, waste, etc.) while maximizing sales.
• Achieve store sales and profitability goals.

5. Compliance

• Ensure compliance with health, safety, and labor laws.
• Uphold Starbucks policies and procedures.
• Maintain accurate records and reports.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• 3+ years of retail or food service management experience.
• Strong leadership and interpersonal skills.
• Experience in managing budgets, inventory, and scheduling.
• Ability to work flexible hours including weekends and holidays.
• Passion for Starbucks mission and values.

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