Job Description

Front Desk Staff

Pvolve is a functional fitness method for women that combines low impact, high-intensity movement patterns with patented resistance-based equipment. You’ll activate and strengthen each muscle and learn how to move your body the way it was designed to move -- which improves your body’s performance, reduces everyday pain and leaves you looking amazing.

About Our Team:

We are a highly passionate, hardworking, self-starting, flexible team who lives and breathes our method and business. We love it, we believe in it, we practice it, and we change the lives of people around the world with our accessibility and our method. We offer you the opportunity to join a company that feels more like a family whose values and culture are a top priority. Here, your impact will be felt immediately.

About Our Brand:

Our Core Belief: We believe that daily, functional movement is the key for women of every age to know their bodies better, get them to work right, and feel amazing in them. Everyday.

Our Purpose: We exist to help each woman feel powerful in her mind & body throughout her entire life.

Our North Star: Feel the life-changing power of daily functional movement

About Our Product:

Available worldwide, we offer both physical and virtual studios, a line of ever-evolving, patented equipment and live, as well as on-demand streaming workouts via digital membership. This role reports into the Pvolve Fort Worth studio located at: 4500 Hartwood Dr #100, Fort Worth, TX 76109.

Job Responsibilities:

• Provide the highest level of hospitality and customer service to all guests
• Focus on engaging all guests, inclusive of actively selling memberships in person, over the phone, via text or via email and explaining all opportunities, class packages, retail and other product offering
• Complete lead calls each shift at the direction of Management Team
• Helping with retail part of the business: selling, organizing, maximizing studio space
• Work as a cohesive team with all members of the studio staff, resolve any conflicts that come up directly and swiftly
• Willingness to flex in all areas with the goal of creating a best-in-class experience for all Pvolve members
• Ensure the studio and overall facility always remains immaculate. Activities include cleaning bathrooms, studios, retail display, equipment, doing laundry and towel folding.
• Additional cleaning duties include vacuuming, mopping, dusting, and sweeping as needed.
• Quickly and efficiently facilitate class check-in
• Assist Management Team in general day-to-day operations of the studio and provide timely feedback on all studio issues
• Actively suggest retail merchandise that matches the guest's needs as well as processing retail purchases
• Resolve guest's concerns with the highest level of customer service
• Maintain product knowledge; provide proper usage of equipment and give suggestions based on clients’ goals
• Mandatory attendance to all staff meetings. If SA cannot attend, must follow up with Studio Manager to receive all information.
• Assist with Corporate team initiatives that interact with the Studio and require additional hands-on deck
• Always remain open to feedback and implementing that feedback in a timely manner
• Reply to all emails in a timely manner
• Willingness to perform all other duties as assigned by Studio Manager and any projects as needed.
• Remain positive in the studio and create an environment that is inviting and ideal for guests.

Requirements:

• Prefer minimum 2-year retail or customer service experience
• Ability to commit to at least three shifts in a week, including one weekend shift
• Superior communication and customer service skills
• Friendly and professional phone etiquette
• Initiate tasks and perform duties with confidence and without direction
• Ability to multi-task and prioritize in a fast-paced environment
• Great organizational skills and attention to detail
• Passion for fitness, wellness and the Pvolve brand
• Ability to work a flexible schedule including early morning hours, evenings, weekends and Holidays. Must be available for rotational weekends.
• Strong computer skills
• Must be able to lift/carry a minimum of 30lbs

Compensation and Benefits:

• Base Hourly Rate
• Commission paid on personal sales
• Free classes
• Retail discounts

Pvolve is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: Variable, 10 – 15 per week

Schedule:

• Day shift
• Evening shift
• Rotating weekends
• Weekends as needed

Experience:

• Sales: 1 year (Preferred)

Ability to Commute:

• Fort Worth, TX 76109 (Required)

Work Location: In person

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