Client: Stanford University
Duration : 2 months
Location : Stanford CA
Pay Rate : $25/hr on W2
Working hours : Wednesday through Sunday 2pm-10:30pm; Off Mon/Tue
Provide superior hotel-style customer service to visitors of the Stanford Guest House at a 24-hour front desk.
Core Duties
o Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as
required.
o Coordinate email travel inquiries with internal and external customers.
o Perform routine hotel functions, such as taking reservations and registering and checking out guests.
o Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities,
coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
o Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and
storage, escorting guests to their rooms as required, and driving shuttle van to locations within the Stanford community.
o Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders,
and coordinating room preparation with housekeeping.
o Review daily transactions for accuracy; prepare account billing for financial processing.
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