Fire Alarm Technician job at Insight Global Capitol Heights, MD, US

Job Description

***Traveling from 1-2 sites per day Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions Contact customer representative and determine equipment/systems problems Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers Obtain customer signature upon completing service call assignment

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