Email Agent Job at LaSalle Network, Chicago, IL

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  • LaSalle Network
  • Chicago, IL

Job Description

LaSalle Network is hiring an Email Agent to join a fast-paced, high-volume contact center, supporting customers through email, phone, and voicemail communication. This role plays a pivotal part in delivering a superior borrowing experience, balancing precision, empathy, and efficiency. We’re looking for detail-oriented, proactive individuals who thrive in a dynamic, metrics-driven environment. Immediate availability preferred—let’s get you in the door and making an impact!

Email Agent Responsibilities:
  • Respond to customer inquiries across multiple channels, including email, phone, and voicemail
  • Review customer documents and applications with precision and efficiency
  • Process payments and assist in resolving account issues
  • Handle a variety of inbound and outbound communication in a timely and professional manner
  • Manage delinquent accounts with tact and compliance
  • Master the CRM platform to accurately document customer interactions
  • Follow all regulatory and company compliance requirements
Email Agent Requirements:
  • High school diploma or equivalent required; college degree preferred
  • 2+ years of experience in a call center or contact center environment
  • Typing speed of 35+ wpm while multitasking
  • Proficiency with CRM systems, email platforms, and phone systems
  • Strong communication skills and an ability to build rapport quickly
  • Must obtain and maintain state-specific debt collector licensing within 5 days of hire


This is more than just a job—it’s your next career move. Apply now to join a team that values your skills and supports your growth.

Thank you,
Kaylyn Nagle
Project Manager
LaSalle Network

Job Tags

Contract work, Temporary work, Immediate start,

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