Job Description

As the Documentation Specialist you will:

Responsibilities:

• Access and download content from an external vendor platform, ensuring proper organization and compliance with internal standards.
• Transfer content into a centralized internal repository, maintaining consistent metadata, taxonomy, and file structure.
• Utilize UKG platform tools and features to support content management, documentation updates, and process alignment.
• Review and revise existing documentation to reflect current content, usage guidelines, and system processes.
• Design and implement request forms for internal ticketing systems (e.g., ServiceNow, Jira) to facilitate content access and support.
• Collaborate with internal teams (e.g., HRIS, IT, content management) to ensure smooth integration and alignment with UKG workflows.
• Conduct quality assurance checks to validate content accuracy and documentation completeness.

Qualifications:

• Experience with UKG platform (e.g., UKG Pro, UKG Dimensions, or UKG Ready), especially in content or document management.
• Strong organizational skills and attention to detail.
• Technical aptitude in navigating digital platforms, repositories, and file systems.
• Experience with content management systems (CMS) and digital asset management (DAM) tools.
• Ability to manage multiple tasks independently and efficiently.
• Excellent written communication skills for documentation and form creation.

Preferred Experience:

• Prior experience in content migration or digital library management within HR or enterprise systems.
• Familiarity with internal ticketing systems such as ServiceNow or Jira.
• Understanding of metadata standards, digital rights, and compliance requirements.

Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.Some of our practices include:• Program/Project Management and "PMO as a Service"​• IT Assessments• Business Continuity/Disaster Recovery• Optimized Infrastructure• Concierge Managed Services• Data Center Strategy, Transformation, and Migration• Cloud Management Programs• Security Assessments and Remediation• Staffing, technical & tacticalWorking with the client’s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.

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