Dispatcher - Service Company Job at Emerald Resource Group, Cleveland, OH

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  • Emerald Resource Group
  • Cleveland, OH

Job Description

IT Dispatcher – Scheduler MSP | Downtown Cleveland (On-site)

Your Next Role in Tech Starts Here.

Looking to get your foot in the door with a fast-moving, team-oriented IT company? Want to be the go-to person who keeps everything running on schedule—and be the reason clients stay happy?

We’re a growing Managed Services Provider (MSP) in downtown Cleveland, and we’re hiring an IT Dispatcher to help triage incoming client requests and keep our tech team firing on all cylinders.

Why You’ll Love This Role as a IT Dispatcher – Scheduler

Be at the center of the action – You’re the first point of contact for clients, helping prioritize and route tickets to the right techs. You make things flow.

Growth without burnout – You'll learn how an MSP runs, work closely with experienced engineers, and gain exposure to IT service delivery—perfect if you're thinking about a future in IT or project coordination.

Real-world impact – You’ll be the voice clients remember—the one who got things moving when they needed help most.

Downtown perks – Work in a professional downtown setting, with easy access to transit, great lunch spots, and a high-energy tech vibe.

What You’ll Do as a IT Dispatcher – Scheduler

  • Act as the frontline coordinator for all incoming service requests
  • Assign tickets based on urgency, client priority, and tech availability
  • Communicate with clients to set expectations and provide updates
  • Monitor workflows, escalate urgent issues, and ensure SLAs are met
  • Collaborate with the team to keep operations smooth and efficient

What We’re Looking For in our IT Dispatcher – Scheduler

  • Strong communicator who thrives in a fast-paced environment
  • Detail-oriented and organized—you love checking things off a list
  • Comfortable working with help desk systems and scheduling software
  • Prior MSP, IT help desk, or dispatch experience is a plus—but not required
  • You bring a “we’ll figure it out” attitude

The Offer

  • Full-time, on-site position in Cleveland
  • Competitive pay + healthcare + PTO
  • Career development opportunities inside the MSP world
  • A no-drama, team-first culture

Job Tags

Full time, Immediate start,

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