About the Company
At Refrig-It, we pride ourselves on delivering exceptional service and creating lasting relationships with our customers. We are a premier warehouse for imported food ingredients, specializing in low-moisture foods such as nuts, seeds, and dried fruits. We are seeking a passionate and skilled Customer Service Specialist to join our team. In this role, you will be the first point of contact for our customers, providing assistance and support through various communication channels. The ideal candidate will have a positive attitude, excellent communication skills, and a strong desire to help others.
Key Responsibilities :
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services, ensuring customer satisfaction.
- Troubleshoot and resolve customer issues efficiently, escalating when necessary.
- Maintain a comprehensive understanding of our products and services to offer informed solutions.
- Document customer interactions and feedback to improve service quality.
- Collaborate with team members to enhance the overall customer experience.
Qualifications :
- High school diploma or equivalent (Bachelor’s degree preferred).
- 1-3 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and customer service software.
- Ability to work independently and as part of a team.
- A positive attitude and a passion for helping others.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
Equal Opportunity Employer:
Refrig-It is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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