Job Description

The service provided by the Customer Service Center remains a customer-oriented company and helps avoid costly machine down-time to our valued customers. This position is a great opportunity for anyone who is seeking a long-term career and has the desire to grow and advance within the company.

Responsibilities

• Perform contract management for Customer Support Agreements by updating and managing equipment hours, scheduling active service events, tracking target service deadlines, performing follow up customer calls, reviewing work order repairs and updating contract notes.
• Provide service and support coverage to customers by utilizing GPS tracking hardware and software applications to schedule preventative maintenance or diagnose issues on customer’s equipment.
• Provide phone coverage and customer support for daily operations within the Service Solutions Center.
• Document and maintain approved process and procedures for all daily responsibilities within the Service Solutions Center.
• Provide sales and technical support for all customer software and online tool accounts.
• Perform after-service courtesy calls to customers.
• Perform customer billing and reconciliation for various applications.
• Enter and maintain data on software and program subscriptions customers are participating in.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• Associate’s degree preferred
• Customer Service/Call Center experience
• Professional communication skills both verbal and written
• Computer literate, with experience in Microsoft products required.
• Able to work effectively in a team setting to expedite requests and provide timely and accurate service.
• A high level of organization with the ability to multi-task in a fast-paced working environment.
• Strong attention to detail with ability to multi-task

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