Job Description

Roofing Supply Industry

Are you passionate about customer service, sales and teamwork? We are seeking a dedicated and knowledgeable Customer Service Representative to join our roofing supply team.

Role Description

In this role, you will play a crucial part in assisting customers with their roofing projects by providing expert product knowledge and delivering exceptional customer service. You will be responsible for offering accurate and timely information to resolve any issues or concerns to our customers.

Why join our team?

You will develop sales skills as well as customer problem-solving skills, and you will find a work team that wants to develop and advance in each of the company's areas.

You will be responsible for:

Processing orders and transactions.

Answering questions about our company products and services.

Proactively offer and upsell innovative products to our customers.

Providing proactive customer outreach.

Handling customer complaints and requests.

Ability to respond to multiple ways of communication: answer a high volume of incoming and outgoing calls, text, WhatsApp and /or emails daily.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Collaborating with other departments to address customer concerns and improve overall customer satisfaction.

Keep records of customers, and file documents.

Follow communication procedures, guidelines and policies.

Create lasting relationships with customers.

Determining the quickest most effective ways to answer a customer’s questions.

What you will be bring to our team:

• Bilingual proficiency in English and Spanish, both written and verbal.
• High school diploma or equivalent.
• 1- 2 years of experience in a customer service or sales role, preferably in the construction industry.
• 6 months - 1 year of experience in sales.
• Strong communication, organizational and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• 1+ year of experience using Microsoft products (PowerPoint, Excel, Etc.)
• Strong work ethic and a positive attitude.
• Ability to work well both independently and as part of a team.

Benefits and responsibilities:

• Pay: $18.00 - $19.00 per hour
• Monthly group incentives
• Paid Training
• Life Insurance
• Training and professional development opportunities
• Positive and uplifting work environment
• Paid Holidays (6)
• 401(k)
• On-the-job training
• Paid time off
• Language: Spanish (Required)
• Work Location: In person
• Job Type: Full-time
• Expected hours: 40 per week
• Schedule: 10 hour shift
• Schedule: 8 hour shift
• Ability to Commute: Tampa, FL 33605 (Preferred)
• Ability to Relocate: Tampa, FL 33605: Relocate before starting work (Required)
• Ability to Commute: Tampa, FL 33605 (Preferred)

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