Customer Service Job at NXGen Fitness Center, Scarborough, ME

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  • NXGen Fitness Center
  • Scarborough, ME

Job Description

NXGen Fitness Center  in Scarborough, ME is hiring for a Part-Time Front Desk Staff Position. This position includes being cross-trained to work in our Smoothie Bar! We are looking for 3-4 people to add to our team who are friendly, outgoing, hard working, reliable and has a very flexible schedule. The position will get 15-25 hours per week with opportunities for more hours. Throughout the day, there will be 3 positions that need shifts covered. They are a dedicated Front Desk Associate, a dedicated Smoothie Bar Associate and a "Floater" who will help with both.Shifts needed to be covered are weekday openers (4am start), weekend openers (6am start), weekday floater (5:30am-Noon or 8am-2pm),weekday closers (3pm-10pm), and weekend closers (12-6:30pm)

Responsibilities: Front Desk

  • Welcoming new and current members into the facility
  • Conducting tours of the facility with prospective members
  • Signing up new members by having them fill out the proper paperwork and collecting payments
  • Renewing memberships by having the member fill out the proper paperwork and collecting payments
  • Navigating the membership software to assist members with their accounts
  • Booking clients into classes and selling class packages
  • Up-selling clients on extra services that we offer
  • Selling point-of-sale product
  • Answering the phone and giving information to prospective members with questions over the phone
  • Cleaning the equipment, locker rooms, main floor and front desk area
  • Conducting laundry for our towel service
  • Opening and/or closing the facility

Responsibilities: Smoothie Bar

  • Take orders from customer's at the order window
  • Fulfill orders sent in online
  • Follow recipes to make smoothies, protein shakes, and other cafe items
  • Complete orders and collect payment using the Toast point-of-sale system
  • Prepare food items to be used throughout the shift and for next shift
  • Re-stock food items and paper products
  • Practice safe and proper food handling
  • Maintain an organized and clean workspace
  • Cleaning the kitchen throughout the shift and at end of shift

Requirements:

  • Very flexible schedule and reliable
  • Shifts will range from 4-8 hours. Must be able to open on weekends at 6am and work a variety of different days and shifts
  • Ability to navigate computer software systems
  • Ability to problem solve and handle periods of high stress/very busy times
  • Experience handling money/processing payments
  • Customer Service experience (Fitness Center preferred)
  • Food handling/kitchen/serving experience is a plus
  • Team player and positive working attitude
  • High School Diploma or equivalent

Compensation:

  • Starting pay at $16.50/hr plus tips when working the Smoothie Bar (make up to $19/hr with tips) $1.00 differential for weekday opening shifts.
  • Free gym membership for yourself
  • Half off gym memberships for immediate family members

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Job Tags

Part time, Flexible hours, Shift work, Weekend work, Day shift, Weekday work,

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