We're seeking multiple Customer Care / Member Support Specialists with a completed high school diploma and 1+ year experience within a call center and/or financial services environment. The Customer Care / Member Support Specialist would handle up to 80+ incoming calls per day from bank members, involving loan application statuses, assistance with bank wire transfers and general questions of client banking services. We’re seeking a Customer Care / Member Support Specialist with a high-level of customer service in their background, along with the ability to express banking terms well over the phone and the ability to perform data entry with efficiency (talk and type at the same time). Our client requires an on-site schedule throughout the week in their Fairfax, VA office, from 8 am – 6 pm EST, Monday to Friday. Also, our client is asking for your availability every other Saturday via remote (work from home) from 9 am – 1 pm EST. This is a three-month contract-to-hire opportunity starting June 23, 2025!! The initial contract is three months with us at the Midtown Group, then on the four month of tenure you would convert into a full-time employee with our client.
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