Job Description

Position: Crown Affair Sales & Service Expert

Status: Part-Time Hourly

Reports to: Sales and Education Manager

Location(s): Chicago

Crown Affair is looking for experienced Sales & Service Experts to drive sales and continue building brand awareness in Sephora through sales, training, and event support.

RESPONSIBILITIES

Sales & Education

• Foster professional, dynamic relationships with Sephora Beauty Advisors through side by side selling, education, and training
• Train Sephora Beauty Advisors on product knowledge and customized hair care evaluations to build brand champions and customer base
• Support store level education and training pre-events to drive key store retail activations and increase beauty advisor brand engagement

Customer Service

• Exceed event sales goals, product goals and sales per hour targets while providing best in class customer service
• Create brand awareness and recruit customers through storytelling

Operations

• Ensure brand merchandising and visual standards are aligned with company expectations. Resolve discrepancies at the store level, or by elevating as necessary
• Ensure the endcap is shoppable and up to cleanliness standards
• Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment

QUALIFICATIONS

• Proven track record in driving sales & conversion in prestige beauty or Sephora
• Minimum of 1 year experience in sales, retail, or Prestige beauty
• Strong sales, education, customer service, communication and organizational skills
• Proven track record of exceeding sales and event goals
• Exceptional communication and organizational skills with strong store eventing success
• Ability to report metrics/target KPI’s post store visits while sharing competitive insights
• Entrepreneurial spirit with drive to work in a fast-paced environment

Additional Requirements

• Able to stand for up to 8 hours
• Must have reliable means of transportation
• Flexibility in work hours dependent on peak customer shopping times and key promotional retailer activations
• Present a professional appearance maintaining Crown Affair standards, Sephora dress code and makeup looks based on seasonal trends
• This role may require weekend/holiday hours

About Crown Affair—

Crown Affair is a first of its kind haircare brand that empowers people to redefine their relationship with their hair through accessible luxury products, guidance, and community. We believe that loving your hair starts with understanding how to care for it. Each product we make is developed to work together with any (or all) of our other products, so that together they form more than a routine: it’s a ritual. We’ve partnered with dedicated craftsmen and chemists around the world to create thoughtfully sourced products you’ll love using each and every day.

About The Founder—

Dianna Cohen started her career at digital content platform, Into The Gloss, in 2012. She was part of the founding team of e-commerce mobile app, Spring, where she launched and managed their marketing channels from pre-launch through year two. From there, she worked closely with former Jimmy Choo founder, Tamara Mellon, to relaunch her namesake brand as a direct-to- consumer, luxury company. After launching Tamara Mellon in 2016, Dianna joined travel company, Away, as Head of Partnerships until she left to start Levitate at the end of 2017. Under Levitate, Dianna has worked with a number of direct-to- consumer brands including, Harry’s / Flamingo, Outdoor Voices, Yumi, Buck Mason, The Wing, and more. Dianna is part of Forbes’ 30 Under 30 for the Class of 2019.

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