Job Description

FLOWERBX is seeking a talented and innovative professional with experience in project and client management to become a member of our B2B team. In this position, you will act as the main contact for a select group of our esteemed clients.

Key Responsibilities:

• Utilize excellent relationship-building abilities to collaborate closely with clients, gaining insights into their preferences and requirements to consistently surpass their expectations.
• Deliver exceptional customer service by promptly addressing any issues, ensuring efficient resolution, and escalating matters when required.
• Manage the logistics, inventory, and procurement of flowers and materials, ensuring compliance with quality, sustainability, and brand standards.
• Assist in executing B2B contracts and events at both client sites and FLOWERBX studios.
• Keep accurate client information within the B2B scheduling system.
• Coordinate internal resources and third-party suppliers to ensure the seamless execution of projects.
• Aid the B2B Team in preparing proposals, presentations, site visits, and promotional activities to enhance business prospects.
• Perform administrative duties, including client invoicing and budget reconciliation.
• Assist the B2B and Operations teams with various additional tasks as required.

Requirements

This role is a full-time role, with a combination of remote working and the requirement to visit FLOWERBX and client locations, as required. 

The Ideal Candidate:

• Preferably, 3-4 years of professional experience in a corporate setting with a focus on project and client management and/or luxury events.
• Exceptional written and verbal communication skills.
• A proactive, ambitious attitude paired with an enthusiastic demeanor.
• Capacity to take initiative and effectively organize and prioritize tasks.
• A problem-solver with adaptability to change and the ability to execute tasks promptly.
• A strong sense of urgency coupled with meticulous attention to detail.
• A keen desire to learn and expand knowledge in flowers and plants.
• A strong ambition to thrive in a challenging and dynamic environment.
• A collaborative team player who enjoys working with others and cultivating relationships both internally and externally.

Benefits

What we offer:

• $60,000-$65,000
• 25 days' PTO, plus 8 public holidays each year
• Day off for your birthday
• Day off to support your favourite charity each year
• Health and dental insurance
• Pension contribution
• A monthly flower subscription and discounted products

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