Job Description

The Coding and Assistant Operations Manager provides essential administrative and clerical support to the physicians, nurse practitioners, the administrator and staff. The role encompasses a wide range of responsibilities to ensure efficient day-to-day operations and support of the overall mission of the practice.

• Process employee timecards, including tracking vacation and sick leave in the system.
• Enter all new hires into UKG and complete I-9 verifications.
• Prepare new employee files, including setting up logins and email accounts.
• Respond to payroll-related questions to the best of their ability.
• Update and maintain employee records, including employment status changes.
• Collaborate with the administrator to resolve complex employee relations issues.
• Evaluate staff performance by monitoring individual work, and gathering feedback from patients, physicians and colleagues.

GENERAL OFFICE ADMINISTRATION:

• in order to oversee coders, CODING CERTIFICATION AND EXPERIENCE ESSENTIAL.  
• Oversee Front Desk Team Leads.
• Oversee Certified Coders. 
• Oversee the operation of office equipment, including preventative maintenance, repair coordination and submitting IT support tickets as needed.
• Oversee office supply inventories, including ordering and verifying supply receipts.
• Conduct special projects as assigned by the administrator and/or physicians.
• Review and submit invoices to Accounts Payable on a weekly basis.

JOB REQUIREMENTS:

• Proven people resource management; basic knowledge of labor laws needed.
• Understanding of accounting principles.
• Attention to accuracy and details.
• Excellent communication skills, with the ability to prioritize and manage time effectively.
• Dependable and responsive to management direction; flexible.
• Able to improve performance based on feedback and direction given.
• Strong customer service orientation.
• Ability to handle interactions with professionalism and care with both patients and staff bringing issues to a positive resolution.
• Medical office experience highly preferred.

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