Job Description

Location: Miami, FL

Reports to: Chapter Holdings

Employment Type: Full-Time

Title: Managing Director, Miami Region.

About Chapter Renovation

Chapter Renovation is a technology-driven general contractor specializing in high-quality residential renovations in NYC, Miami, Northern New Jersey, Westchester County, and Connecticut. Our proprietary client portal (“Renotech™”) ensures transparency, on-time delivery, and on-budget execution. We blend best-in-class craftsmanship with innovative digital workflows to deliver an exceptional customer experience.

Position Summary

We seek an experiencedx Managing Director, to lead and grow our Miami office. This hands-on leader will oversee daily operations, drive team performance, and ensure the successful delivery of renovation projects. The ideal candidate combines deep construction/renovation expertise with proven people-management skills, fostering a high-energy culture of accountability and collaboration.

Key Responsibilities

• Team Leadership & Development
• Directly manage a team of 4 (Project Manager, Interior Designer, Admin Assistant, Asst. Project Manager), with authority to recruit and grow headcount to 10–15 as needed
• Set clear performance goals, conduct regular 1:1s, and implement development plans to drive individual and team excellence
• Foster a culture of continuous improvement, ownership, and cross-functional collaboration
• Operations & Project Oversight
• Ensure efficient scheduling, resource allocation, and project workflows across all active renovations
• Monitor KPIs (on-time delivery, budget adherence, client satisfaction) and implement corrective actions to hit targets
• Lead weekly production meetings to review project status, address risks, and escalate issues
• Financial & Budget Management
• Partner with Finance to develop and manage office P&L, forecasts, and quarterly budgets
• Review project budgets and change orders, ensuring margin protection and timely invoicing
• Process & Systems Optimization
• Champion adoption of Renotech™ tools and software.
• Streamline office processes (permits, procurement, billing) to reduce cycle times and maximize quality
• Client & Stakeholder Engagement
• Act as primary liaison with high-value clients, architects, interior partners, and suppliers in the Miami market
• Ensure exceptional service delivery, promptly addressing client inquiries, and resolving escalations
• Compliance & Safety
• Maintain strict adherence to local building codes, permitting processes, and multi-state labor regulations
• Oversee jobsite safety protocols and ensure all field teams complete required training and documentation

Qualifications & Experience

• Education: Bachelor's degree in construction management, Civil Engineering, Architecture or related field
• Experience:
• Minimum 5 years in residential or commercial construction/renovation
• At least 3 years managing teams of 10–15 employees, including hiring, coaching, and performance management
• Technical Skills:
• Proficient with project management platforms and MS Office Suite
• Strong financial acumen: budgeting, forecasting, P&L analysis
• Leadership Competencies:
• Exceptional communicator with the ability to build trust across all levels
• Strategic mindset with a bias for action and data-driven decision making
• Aptitude for process design, change management, and continuous improvement
• Other Requirements:
• Valid driver’s license and willingness to visit job sites frequently
• Flexibility to travel regionally as needed

Preferred Qualifications

• Master’s degree (e.g., MBA) in relevant field.
• Bilingual (English/Spanish) to serve Miami’s diverse client base
• Established network of local subcontractors, vendors, and design professionals

What We Offer

• Competitive salary and performance-based bonus
• Comprehensive benefits (medical, dental)
• Generous PTO policy plus paid holidays
• Professional development stipend and leadership training
• Dynamic, tech-forward culture with rapid growth opportunities

Chapter Renovation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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